General Information
We take the security of your accounts very seriously. For this reason, we have gathered some important information to help and teach you to be cautious when it comes to becoming a victim of stolen accounts or fraud methods. If this happens, or to prevent it, you can read what to do in such cases.
Help! What should I do in case of fraud or theft?
The following advice will help you if your account has been affected:
If you can no longer log in, or see activity on your account while you were offline, follow these steps:
1. Change your password immediately at https://metin2.md/.
2. If you no longer have access to the account, contact the Support Team immediately.
3. Give the support team the information they ask for as soon as they request it.
4. Resolving a case like this can take some time. Please be patient and wait for instructions.
5. Try to find out how the account was lost. Some common methods are listed under Account Theft. Please also read the Precautions below.
If you have become a victim of fraud, please follow these steps:
1. Record the transaction and the messages in which the deal was made.
2. Contact Support and describe the problem.
3. The responsible team members will assess the case and contact you.
Precautions
Unsuitable passwords
Choose a password that has nothing to do with you. Passwords containing your birth date, name, city, hobbies and so on are unsuitable, so avoid them!
Report it!
If you find a site that commits fraud and asks for your account details, report it immediately.
By doing so, you help all honest players!